Thursday, May 15, 2008

 

Another unhappy customer

I just stumbled across this post about one user's frustration with Wikipedia's increasingly user-unfriendly ways. This case is twice as bad because I happen to know Bart Massey, a professor of computer science at Portland State, has been an advocate of Wikipedia in the past. I gave a presentation on Wikipedia and its culture to one of his classes back in 2005.

To quote part of the response I left him, "Maybe the time has come to simply drop the 'anybody can edit' part from the motto, much as the day once came when Linus no longer accepted patches from just anyone."

Geoff

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Monday, March 17, 2008

 

A not-so-ethical Code

Lately, there's been a lot of talk about "A Blogger's Code of Ethics" -- incidentally about the time when a few of us bloggers associated with Wikimedia have openly wondered about the ethics of some people associated with the Wikimedia Foundation. I didn't comment about it when it was first proposed -- considering how it was introduced as part of a character assassination of Danny -- but I will now. Lao Tzu perhaps said what I think about this proposal best:

When the Great Tao is rejected,
then there is talk of morality and righteousness;
When knowledge and wisdom appear,
then there is great hypocrisy;
When the six filial relations are not in harmony,
there is talk of dutiful sons;
And when the country is in disorder,
there is talk of loyal ministers.


Put less elegantly, or less profoundly, when someone talks about the need for a code of ethics, it's fair to wonder about what his real intent is. His ethics immediately come into question.

The point of writing a blog is to speak one's mind. It's the equivalent of one part of a casual conversation over a cup of coffee, where we can cut through the formalities and explanations and talk one-to-one. When you do this with another person, you get to know that person better: you can judge that person's thought processes; sincerity or hypocrisy become evident. You can tell whether the other actually is able to use language well, or if that person is so inarticulate that every thing or action is "fucking this" and "fucking that".

To repeat one objection raised when Tim O'Reilly first proposed this exact Code of Ethics for bloggers about a year ago, as well-meaning as it was, there is no gain to anyone in adopting it. Unethical people will agree to it without hesitation, while ethical people will refuse, feeling that either this is a veiled accusation about their moral character or that they are setting themselves up for an attack based on the letter, not the spirit, of the document. (Anyone who has thought seriously about the Tao of ignore all rules will understand that last part.)

That's why I think this idea is a bad one. Further, the way it was introduced into the discussion -- as part of a blanket accusation that anyone who questions the actions of Jimmy Wales is an enemy to Wikipedia -- makes it hard for me not to suspect the writer's good faith.

Having contributed to Wikipedia for over five years now, I think I have the right to say what I think is wrong about it without my loyalty being questioned. Because of that long history, believe it or not, I actually think of some of the people involved in this my friends. What I write here is what I believe -- the good, the bad, and the tortured rhetoric. My motives here are simple: I think I know something about what happens there, and I want to show off that knowledge. I also want to understand the reasons for continuing with something I want to succeed, when some of the people involved are not acting with the project's best interest as their first priority.

In that last sentence, I am talking about faith; however the response of many of the members of the Foundation have not given answers that address my questions of faith. Danny Wool, whether right or wrong, has made some very detailed allegations. The Foundation has seen fit to do no better than to make routine -- if not cliched -- denials of his allegations. Faced with a choice between two versions, with no other basis of judgment, the intelligent person is forced to accept the more detailed one, because it is the one that can be more accurately verified. No one invents that wealth of detail if it is not the truth -- unless that person either cannot distinguish reality from fantasy, or is a compulsive liar.

If the Foundation actually respects the volunteers of the Wikimedia projects, then there are three appropriate steps, one of which they should take:
  1. If what he says never actually happen -- that Jimmy Wales did not irresponsibly handle money that he should have given to the Foundation -- make the evidence public and prove him wrong.
  2. If these things did happen but they weren't irresponsible, then prove an explanation.
  3. If these things did happen, then admit it and promise that they will not happen again.

Because what will otherwise happen is not hard to foresee. While there will always be malcontents and gadflies around a successful effort to altruistically help people, there may not always be valuable people who will volunteer their time. The kind of people who can write valuable content, intelligently ignore rules, and can teach others how to do that are also the kind of people who do not accept routine denials, but question everything and ask for proof. While some of these people may lose their faith and quit in a visible protest that explains their reasons, others will simply quietly leave, and many more will simply decide not even join.

And making an edit to one of the Wikimedia project websites is much more inviting than sending money. If they don't care about the morale and quality of their volunteers, perhaps they will care when the donations stop coming yet the bills continue to.

Geoff

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Sunday, March 02, 2008

 

Visons and reality

Maybe you don't read ValleyWag or Danny Wool's new blog, so you haven't heard about Jimmy Wales and Rachel Marsden. Truth be told, I didn't even know that he had separated from his wife -- but then as far as I know, he's unaware that I have a new woman in my life. And so far, only a small number of serious Wikipedians appear to consider it worth their notice: the folks on WikiEN-l haven't spoken a word about this news, for example.

And as Danny Wool admits, Wales' sexual practices really aren't that important: since he is something of a celebrity, of course he's going have a number of women (or men, if he's interested) want him. Even my nieces in their teens and college years admit I'm sorta cool, despite being fifty and balding, because I've contributed to Wikipedia. And if the drama around this news item proceeds in the usual fashion, people will read as far as the fact that he had an affair with Marsden and either accuse him of being a scumbag -- or defend him as blameless -- on other other grounds. Which would mean that the most important item will be overlooked. (Which is not Marsden's problematic relationship with men.)

As Danny posted, details are emerging which affect "the Foundation's cash reserves, which are derived from donations." Danny continues:

You see, Jimbeau was certainly not frugal in his spending on his endless trips abroad, but when it came to handing in receipts, he could be somewhat careless. At one point he owed the Foundation some $30,000 in receipts, and this while we were preparing for the audit. Not a bad sum, considering that many of those trips had fat honoraria, which Jimbeau kept for himself. (Florence will surely remember his explanation for one of these: "I don’t make any money, and my wife needs a washing machine." Her response was wonderful: "A gold-plated washing machine?")

So Jimbeau cancelled an upcoming trip to Italy, Serbia, and Croatia, and got to work finding receipts. I helped process them. Subway ticket in Moscow: $0.50. Massage parlor in Moscow: priceless. Some were accepted; others were not, like the $650 spent on two bottles of wine during a dinner for four at Bern's — I remember that one because he submitted it twice, once with the tip scratched out.


Pointedly, Danny asks "I wonder if the students who gave up their lunch money to donate to Wikipedia would have approved of that expense." Wales is a smart guy; why didn't he ask the same question before spending the money -- or at least before expecting the Foundation to reimburse him?

I'm not stirring the Wikipedia drama pot here. A lot of what keeps Wikipedia going -- not only the altruistic donation of money, but labor -- depends on how the project is perceived. A lot of people, both within and out, believe this is done as a selfless labor of love. So when Wales suggested that Wikipedia consider advertising as a possible source of income, almost the entire Spanish language Wikipedia bolted, and only in the last year was the damage from that fork fully repaired. The story for years has been that Wales travels the world to speak to people on the cheap, flying coach and sleeping on couches; now to find that generous checks for speaking engagements have gone to a decadent life style instead of helping the vision flourish can only create doubt.

Even those of us with the most faith in the vision of Wikimedia -- unhindered access to useful information for everyone -- should not be taken for granted. As a personal example, I fully intended in the last donation drive to contribute some money, but when the primary solicitation for money emphasized how the funds could be used to help people in Africa, I lost my interest: if I wanted to help people in Africa, there are at least a hundred non-profits already doing just that, to whom I could send my money to them and know it had more of a positive effect. However, there is only one Wikimedia, which is currently doing the best job of putting useful information into free access on the Internet. I'm writing content for Wikipedia so that my daughter, her future friends, and their children can use without having to pay money to some corporation that treats facts as part of its manorial customs. And I suspect that there is a core of people who do what I do for the same reasons.

So what should followers do when they question their faith in their leader? One response is to continue to work harder in their trust of the leader, which some of us have been doing. I have no problem with paying the Foundation staff the salaries they have been receiving -- for the most part. As Ward Cunningham once observed many months ago, talking about a recent mention of the Wikimedia Foundation in the news, the chronic friction between the people in the Foundation is because they are overworked, underpaid, understaffed -- and very concerned about the success of their vision. I want to believe that they deserve at least as much as they are paid; and if they don't, they shouldn't be working there.

Another response is to embrace the vision: continue to create content for the Internet that does not have a surcharge to access. So can we continue to use the Wikimedia projects to achieve this? Or will using Wikipedia continue to enable someone to live la dolca vita?

Geoff

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Thursday, February 14, 2008

 

We need attention, so let's insult Wikipedia

Pete Forsyth posted the well-deserved rant at a local historical society to the Portland Wiki-Wednesday list:


Folks,

Today's Oregonian carried a story about a joint project, http://oregonencyclopedia.org , by the Oregon Historical Society and the Portland State University History Department. In short, they're preparing the site for the state's 2009 sesquicentennial celebration, and soliciting $1 to 2 million to fund the project.

http://www.oregonlive.com/living/oregonian/index.ssf?/base/living/1202865909212180.xml&coll=7

Unfortunately, OHS presented their project in contrast with Wikipedia, in terms that are both unflattering and ill-informed.

In the last week, Wikiproject Oregon got the Oregon Portal, an introduction to Wikipedia's Oregon-related content, to "Featured Portal" status, joining only 98 other portals in the world. Last month, the article on the Oregon State Capitol was featured on the front page of Wikipedia, drawing over 22,000 visitors in a single day. But our proudest accomplishment is the collegial environment we're building, in which diverse Oregonians have collaborated to shed light on innumerable interesting bits of Oregon history. Even including a couple significant corrections to the historical record. All this has been accomplished without a single financial donation (although Wikipedia as a whole does solicit donations worldwide.)

Please check out related discussion here: http://en.wikipedia.org/wiki/Wikipedia_talk:WikiProject_Oregon#Dissed_by_the_OHS!

We will be working up a press release of our own, and hope to generate some press coverage for our project.

I am also considering buying a few domain names, such as oregonencyclopedia.com or oregonwiki.org, and having them point to http://en.wikipedia.org/wiki/Portal:Oregon


As Aboutmovies noted in the discussion on Wikipedia, "I guess having their site up for a few months wasn't working (what 20 entries) so they had to issue a press release. Though I fail to see much of a difference. They want volunteer writers, we have volunteer writers. They want reliable, we want reliable. They just have access to a crap load of good pictures. Otherwise I'm not impressed. Looks like Oregon History Project II, wikistyle."

Sheesh, at least Larry Singer has a reason to be pick on Wikipedia. These folks could have played it smart, put the material under a free license, used the articles in Wikipedia as a starting point and improved them, then encouraged Wikipedia to reuse their content to fix our shortcomings. No, they decided to offend the largest body of the volunteers they need, then start saying that they need money -- and put their content under a restrictive license.

With diplomatic smarts like that, I bet you all that in 12 months the site will be dead.

Geoff

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Friday, February 08, 2008

 

Piecemeal updates

I've been busy with many things that keep me away from my computer, as well as this blog, so I'm way behind in updating anyone who is still reading. But let me provide a paragraph or two on the most important things.

1. At the age of fifty, I've become a father for the first time. Which is the primary reason why I haven't written any new posts. We adopted Rachel Kendra Claire, to give her the name we selected; her birth mother named her Rachel Lynn. She was born Friday at 5:02 am; we got to take her home Sunday afternoon, and I took the next three days off work to be with my girls. I plan on taking a month off to help in the child-raising when Yvette's stock of vacation time has run out.

To anticipate the next question, you can find pictures of her at burling.myphotoalbum.com. And one of those pictures leads to the next item.

2. First impressions on John Broughton's book, Wikipedia: The Missing Manual. My review copy arrived Monday, and in the time between changing diapers, feeding Rachel et cetera, I managed to glance through the first two hundred pages. Although I have some criticisms of the book, overall it is a solid and comprehensive look at not only the technology one uses to edit Wikipedia, but also a levelheaded discussion of the community and how to work with it. Not only would newcomers benefit from reading it, but I believe that veterans like me would be served by keeping it nearby to help with the numerous policies, fora and nifty software tools of Wikipedia.

3. I became a member of the Working Group on ethnic and cultural edit wars. One of the chronic problems of Wikipedia has been to handle the nationalistic rivalries that arise from having both an encyclopedia that is open to all and from following the Neutral Point of View policy. One of my other members is Milos Rancic, with whom I have had many thoughtful discussions on this issue, and I look forward to seeing his input on many more. (A recent example is his post on art and ethnic strife.)

One of my hopes, besides reaching out to some of the members of WikiProject Africa, is to post a number of my position papers here, in hope of attracting more input -- or perhaps to explain some of the Working Group's ideals.

Last Wednesday was WikiWednesday, which brings me to my last two points:

4. Pete Forsyth's vision of WikiGovernment. He presented this vision of using Wiki technology to improve popular representation Wednesday night, and although there are many weaknesses, I stand by the first comment I made that night: almost any problem one could envision for this project has been encountered by Wikipedia. In many cases these problems were handled successfully, and in many cases they were handled poorly -- yet studying what Wikipedia did would be the first step to address the problem when it appears in Pete's project.

5. A new map of the World Wide Web Joe Cohen brought a schematic map created by Information Architects, showing the most important Web sites, and based on the Tokyo subway map. Maps always attract my attention, but I could not take mine off of this one. (A more recent one can be seen here).

Geoff

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Saturday, January 19, 2008

 

A thought about advertising on Wikipedia

My friend Phil sent me this statement by the founder of PlentyOfFish.com; it came from his welcoming message when he signed up with that website. (This has also been reprinted over at Dating with Children. (BTW, Phil's a responsible, warm and available guy, ladies, so I'll be happy to introduce you to him.) Parts (which I have italicized) are worth considering in the continuous debate over whether Wikipedia ought to accept advertising.

Geoff

My name is Markus and I created plentyoffish.com because I was tired of seeing faceless corporations prey on people looking for love. Now a few years later Plentyoffish is the only major free site around and now happens to be the largest dating site in the english speaking world. Unlike paid dating sites, which have 500 to 800 employees whose jobs are to figure out how to get more of your money, this site is run by me myself and I. There are no employees.

This site is my pet project and runs far differently than a paid site.

1. If you are a jerk, are mean to other users, upload nude images, do not fill out your profile correctly etc you will be deleted and banned.

2. Over a million people use this site per day and I don't type very fast so please don’t get mad if it takes a while to respond to your inquiries :)

3. Cut and paste messages are blocked, be original.

4. Paid sites go out of business if you find what you are looking for quickly. This is because they have to be able to pay for all that mass advertising on TV. For a free site like this to get big we have to give you exactly what you are looking for so we get big word of mouth going.


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Thursday, January 17, 2008

 

Is Wikipedia Losing its Potential?

It's a familiar story, maybe bordering a little on urban legend: parents go out of town for the weekend, leaving their teenage son at home. Free of parential oversight, he throws a party and invites everyone he knows and more, and trashes the house. Then the parents come home.

In essence, this is why the case of Corey Delaney is notable, and worth a mention in Wikipedia. What many 15-year-old boys talk about doing, what their parents fear they might do, and what has become the plot of countless movies and television episodes, Delaney did. And it was a blow-out of a party: according to one source, this young Australian threw a party that attracted as many as 500 people, and required a platoon of police, supported by dogs and a helicopter to break it up. For a while, he was on the run from not only the authorities, who wanted to serve him with a bill for the damages, but an even more intimidating nemesis: his parents.

When I was his age, over here in the US, my wildest dream was getting my hands on a six-pack of beer and a cute girl to drink it with. As irresponsible as it is to say this, part of me admires him -- even though he looks like an ersatz pimp in his oversized sunglasses and unbuttoned shirt.

Yes, someone created an article about him in Wikipedia. And yes, the article was deleted, someone insisted that the discussion for deletion should be hidden (after all, Delaney is a minor), and the deletion argument continued to deletion review. (For those not in the know about Wikipedia culture, this is a process that, in some ways, is more like asking your dad for something after your mother has said no than appealing a judge's decision to a higher court.)

I didn't get involved in this argument, in part because I discovered it long after the battlelines had hardened and it was clear that the article would stay gone, but also in part because the battlelines over this notable event had been drawn far differently than they should have been. What is notable about this incident is not Corey Delaney himself -- but the wild party itself. In my, perhaps twisted, opinion the story would have been just as notable had this party been thrown by Delaney's best friend -- or the nerdiest guy in their high school class. However when people heard about this incident, their response was to create a new article about Delaney -- who might change his ways, and decide not to continue the path of being famous because he's well-known, and instead become something less notable like a fireman, an investment fund manager, a Microsoft employee, or a Wikipedia editor.

Instead, this was an incident that should have been added to an existing article. There, the entire matter could have been covered in a few sentences, properly sourced, handled and forgotten. (Maybe I'll make that very edit in a few months -- if I remember to.) These kinds of wild, teenager-created parties do happen; I remember reading how these kinds of parties were a chronic nuisence in the Hamburg, Germany area in a German newsmagazine. Further, many years from now when someone, who remembers that this incident did make the news, and wants to now more, the first place she or he will start looking will not be under this kid's name, but under something more generic, like "party".

But there's a more troubling problem here than just a fight over whether we should have an article. It is an amazing lack of imagination, a quality which continues to grow. In some ways, our choice of new articles -- and their treatment -- on Wikipedia betrays a very conservative approach to possible topics. Instead of organizing information in new and intellectually stimulating ways, Wikipedians are instead modeling their approach in the ways most familiar and accessible to them. Jimbo Wales made a call over a year ago to improve the quality of Wikipedia articles; for many, this apparently means making Wikipedia more like a circa-1955 version of Encyclopedia Britannica than the Encyclopedia Britannica!

Not to say that I have surpassed this race towards mediocrity: almost all of the new articles I have recently created are about settlements -- villages and towns -- in Ethiopia. One could say that I'm not writing an encyclopedia, but a gazetteer; I have the notes for writing an account about a religious dispute of the Ethiopian church, a subject I doubt exists anywhere else online or in print. And writing that article and making it available for free to everyone, would doubtlessly encourage someone who is an expert -- in other words, someone who knows something about the subject -- to write a better account.

The last is just a thought I have when I wonder what I should be working on for Wikipedia.

Geoff

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